RECEPTION – Duties and Procedures
- Experienced in using ‘PRESTO’ Hotel
Management System (Software)
- Answering telephone inquiries, taking reservations, transferring calls
and recording messages
- Check IN / OUT procedures
Cashier Procedures:-
- Receive and charge transactions on PRESTO
- Provide account details, payment receipts and troubleshooting incorrect
accounts
- Manage cash and till records and balance shift transactions
- Operate EFTPOS Machines (take deposits and perform refunds)
RESERVATIONS – Duties and Procedures
- Providing information and explanations of accommodation facilities, services
provided and activities / attractions
- Recording reservation details and guest details
- Creating new accounts and entering details into PRESTO and sending confirmation
letters
- Contacting guests via telephone, email, fax and mail regarding new and
existing reservations and inquiries
“Through my extensive knowledge (self-achieved) of the establishment
and it’s services. I have gained confidence in providing information
and general inquiries. I believe I have a good ability to communicate with
people in a friendly, helpful and professional manner.”
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HOUSEKEEPING – Duties
and Procedures
(In the last 3 months of my Traineeship I supervised junior
staff.)
- Clean rooms and bathrooms with correct chemicals
- Make beds and fold towels
- Maintain hallways, stairs and guest toilets
- Record linen counts
- Maintain storeroom, ordering new stock, packing dirty
linen
- Counting and stacking clean linen and stock on
shelves
NIGHT
AUDIT – Duties and Procedures
- Balance reception and restaurant transactions for
total revenue and settle EFTPOS Machines
- Post accommodation and complete reports
- Create Flash report for daily revenue summary of entire
resort
- Package cash, cheque etc in banking bags and record
on report
- Clean public areas including: lounge, walkways,
toilets and reception desk and area
“ Personally
dedicated to providing detailed information on the
surrounding area and instructions
on the establishment. Explaining services and facilities
available
and recording specific information and special requirements, to add
a little
extra excitement.
I am able to specifically describe accommodation types, rooms and
their features, with an honest option of the suitability and atmosphere
for
every unique
guest.”
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